Terms of service
Általános Szerződési Feltételek (ÁSZF)
Jelen Általános Szerződési Feltételek (a továbbiakban: ÁSZF) az AVEROLS-MANDO Kft. (székhelye: 1055 Budapest, Nyugati tér 7., cégjegyzékszám: 01 09 375298, cégjegyzéket vezető bíróság: Fővárosi Törvényszék Cégbírósága, adószáma: 28819763-2-41, elérhetőségek: admin@mandothelabel.com, telefonszám: +36 70 320 00 52, továbbiakban: Szolgáltató) által nyújtott elektronikus kereskedelmi szolgáltatásokat igénybe vevő Ügyfél (a továbbiakban: Ügyfél vagy Vevő) jogait és kötelezettségeit tartalmazza.
Az ÁSZF hatálya kiterjed a Magyarország területén nyújtott minden olyan elektronikus kereskedelmi szolgáltatásra, amely a [mandothelabel.com] weboldalon (a továbbiakban: Weboldal) található elektronikus áruházon keresztül történik.
A vásárlást az elektronikus kereskedelmi szolgáltatásokról szóló 2001. évi CVIII. törvény („Ektv.”) szabályozza. A Szolgáltató nem rendelkezik magatartási kódexszel.
A jelen ÁSZF bizonyos rendelkezései, így különösen a jelen ÁSZF-ben meghatározott jogok kizárólag a fogyasztónak minősülő Vevőket illetik meg. A fogyasztónak minősülő Vevő az önálló foglalkozásán és gazdasági tevékenységén kívül eső célok érdekében eljáró természetes személy, aki árut vesz, rendel, kap, használ, igénybe vesz vagy az áruval kapcsolatos kereskedelmi kommunikáció, ajánlat címzettje (a továbbiakban: Fogyasztó). Az ilyen rendelkezések esetén a Szolgáltató külön jelzi, hogy az adott rendelkezés kizárólag csak a fogyasztónak minősülő Vevőkre terjed ki, illetve az adott jog kizárólag csak a fogyasztónak minősülő Vevőket illeti meg.
Jelen ÁSZF is available in PDF format below via the link for download.
Registration
The Service Provider only accepts orders through the Webshop from registered and guest customers. To register, the Customer must provide all requested information accurately during the registration process. During registration, the Webshop alerts the Customer with a warning message if any details are incomplete, and correction is required for successful registration. The Service Provider is not responsible for any issues, delays, or errors caused by incorrect or incomplete information provided by the Customer during registration or ordering. Registration can be completed during the ordering process or prior to purchasing by selecting the “Login” menu item in the top header of the Webshop and filling out the profile. Before registering, the Customer can review the Terms and Conditions and Privacy Policy on the website. By submitting the registration—by ticking the checkbox—the Customer confirms that they have reviewed the Terms and Conditions and Privacy Policy.
Order
The Customer can submit their order in the Webshop by placing the desired products into the cart. After logging in or registering, selecting the payment method, and clicking the “Submit Order” button, the order is finalized. During the ordering process, the Customer can modify order details at any time, such as changing quantities in the cart, adding or removing products, etc. For technical reasons, it is not possible to change the shipping and billing addresses provided during registration. If the Customer wants to ship to a different address than the one provided during registration, they must request this separately through the Service Provider's customer service (Budapest, admin@mandothelabel.com, +36 70 320 00 52). After submitting the order, the Service Provider will immediately, but no later than 48 hours, send an automatic confirmation email acknowledging receipt of the Customer’s order. This confirmation email only confirms that the order has been received and successfully recorded in the Webshop. It does not constitute the contract. The contract is only established when the Service Provider confirms the order’s feasibility and provides information about the expected delivery date in a subsequent message.
Please note that, despite order confirmation, the Service Provider may only be able to deliver the ordered product later due to stock shortages or other reasons, or may not be able to deliver at all. The essential characteristics and prices of individual products are detailed on the product pages.
The contract is concluded by a new email sent by the Service Provider, in which the Buyer is informed about the expected delivery.
The prices listed in the Webshop are always given in Hungarian Forints and include VAT. The Service Provider reserves the right to change prices, but this does not affect orders that have already been confirmed, which are subject to the price specified in the confirmation.
The Service Provider makes every effort to display correct current information on the Webshop. However, if incorrect data or erroneous prices are displayed — especially evident errors, such as prices that significantly differ from the product’s well-known, generally accepted, or estimated price, or prices of '0' HUF or '1' HUF due to system errors — the Webshop is not obliged to deliver the product at the incorrectly listed price.
Shipping information, shipping fee
Delivery deadline: We kindly inform our customers that for in-stock products, our delivery deadline is 1-10 days.
Home delivery via MPL Courier Service: The products ordered in the Webshop are delivered to your address by the Service Provider's logistics partner, Magyar Posta Zrt. (headquarters: 1138 Budapest, Dunavirág utca 2-6., MPL Courier Service), on business days between 8 a.m. and 5 p.m. The MPL Courier Service will attempt delivery twice. If delivery fails both times, the package(s) will be automatically taken to a post office where they will be stored for 5 days. MPL will send an email and SMS to the customer at the contact information provided at the time of order about the failed deliveries and location of the package(s).
To check the status of your package shipment with MPL Courier, please enter the tracking number on the https://www.posta.hu/nyomkovetes/nyitooldal page.
Package receipt: Upon delivery, please verify the integrity of the packaging in every case! Do not accept damaged packages from the courier or insist on a damage report being prepared. If the package is damaged and no damage report is attached, please do not accept the package. To support any future claims, please keep the receipt proving payment for the package.
The delivery fee: For orders over 20,000 HUF, home delivery is free. For orders with a value not exceeding 20,000 HUF, the delivery fee is 1,850 HUF.
When determining the order value, if a discount is applied, we consider the actual purchase price reduced by the discount. Orders placed by the same Customer on the same day but via separate orders are treated and delivered separately by the Service Provider, and the delivery fee is to be paid separately for each order. If the Customer requests the orders to be consolidated at the Service Provider’s Customer Service at +36 70 320 00 52 or via admin@mandothelabel.com email, the Service Provider will, if possible, accommodate the Customer's request to handle their orders together.
Payment Information, Options
In our webshop, you can choose from bank transfer, credit card, or cash on delivery payment options during the checkout process.
Payment by credit card: In our webshop, the Customer can pay online with Visa, MasterCard, or American Express credit cards. To use this payment method, during the checkout process, select the 'credit card' option, then the Customer is redirected from the checkout to the Barion payment processing page, where the payment is completed. During the payment, it is necessary to provide the card issuer, card number, expiry date, and the card verification code. The verification code is the 3-digit number found on the back of the card, which ensures the security of online payments. Modern encryption technologies such as Secure Socket Layer (SSL) and 3D Secure provide maximum security for online transactions. This credit card payment option covers the entire range of our services.
Cash on Delivery: If the Customer opts for cash on delivery, the Provider will ship the package as a registered cash-on-delivery shipment to the address provided by the Customer. The Customer pays the amount due (value of the ordered products + shipping fee) to the delivery person upon receipt of the package.
Right of Withdrawal, Method, Consequences
According to Government Decree 45/2014 (II.26.) on the detailed rules of contracts between consumers and businesses (hereinafter: Government Decree), the Customer has the right to withdraw from the contract without providing any reason within 14 days. The withdrawal/termination period expires 14 days after the day on which the Customer or a third party, other than the carrier, specified by the Customer, takes possession of the goods. If multiple products are ordered in a single purchase, the period expires 14 days after the day the Customer or the third party specified by the Customer, other than the carrier, takes possession of the last product. The Customer can exercise the right of withdrawal during the period between the date of conclusion of the contract and the date of receipt of the product.
If the Customer wishes to exercise their right of withdrawal/cancellation, they must send a clear statement of their intention to withdraw/cancel to the Service Provider (for example, by mail or via electronic communication) using one of the contact details below:
to the address: AVEROLS-MANDO Kft. (1055 Budapest, Nyugati tér 7.)
e-mail: admin@mandothelabel.com
The Customer can also exercise their right of withdrawal/cancellation via the withdrawal/cancellation statement template available on our website (griffwebshop.com) by filling it out. The withdrawal/cancellation statement template here for download.
The right of withdrawal can only be exercised by consumers, i.e., natural persons acting outside their professional, independent, or business activities. Commercial organizations (companies) are not entitled to exercise this right under applicable legal regulations.
If the Customer withdraws from their purchase intention (the contract), the Service Provider will immediately, but no later than 14 days from the receipt of the withdrawal statement, refund all consideration received from the Customer, including any costs incurred in connection with the performance.
If the Customer chooses a shipping method other than the least expensive standard method, the business is not obligated to reimburse the additional costs resulting from this choice.
The refund may be withheld by the Service Provider until the product has been received back or until the Customer has proven that they have sent it back: whichever occurs first.
The Customer bears the direct cost of returning the product. If the Service Provider accepts payment by cash on delivery or credit card, the amount will be refunded to the bank account indicated by the Customer in the withdrawal statement.
The Buyer is required to return or hand over the product to the Service Provider without undue delay, but no later than 14 days from the notification of the withdrawal declaration. The deadline is considered met if the Buyer sends the product before the 14-day period expires. The Buyer must return the goods as a standard domestic parcel at their own expense to the following address: AVEROLS-MANDO Kft. (1055 Budapest, Nyugati tér 7.). (The Service Provider cannot accept cash-on-delivery or collect shipments.) Where possible, the Buyer should return the product in its original packaging with labels, indicating the reason for the return to help expedite the return process. Returned goods must not be damaged or used, except for usage required to determine the product’s nature, characteristics, and functioning (such as trying on or inspecting the product). The Buyer bears full responsibility for any depreciation in value, damage, or costs resulting from usage beyond this.
According to Government Decree 45/2014 (II. 26.), Section 29, in certain cases, the consumer may not exercise the right of withdrawal (for example: newspapers, magazines and periodicals, sealed audio, video recordings, and computer software—if the customer unseals the packaging after delivery, such as in the case of health or hygiene reasons, the product cannot be returned, e.g., underwear), perishable or short-term quality-preserving products, products that are inseparably mixed with other products after delivery due to their nature, custom-made products prepared at the customer's instruction or request, or products that are clearly personalized for the customer).
Warranty and guarantee
Guarantee of quality
Under what circumstances can the Customer exercise their guarantee rights?
In the event of our faulty performance, the Customer can assert warranty claims against us in accordance with the Civil Code and Government Decree 373/2021 (VI.30).
What rights does the Customer have based on their warranty claim?
The Buyer may exercise the following warranty claims:
They may request repair or replacement unless such repair or replacement is impossible or would entail disproportionate additional costs for us, considering all circumstances, including the value represented by the flawless condition of the service and the severity of the breach of contract.
The Buyer must make the goods available to us for the purpose of repair or replacement.
The Buyer is entitled to request a proportionate reduction in the price or terminate the purchase agreement if
- we have not performed the repair or replacement, or if we have performed it but in whole or in part have not met the following conditions:
- at our own expense, we must ensure the return of the replaced goods — if repair or replacement requires removal of goods that have been put into operation before the defect was detectable, considering the nature and purpose of the goods — the obligation to repair or replace includes the removal of the non-conforming goods and the installation of the replaced or repaired goods or covering the costs of removal and installation.
- a repeated failure to perform has occurred despite our attempts to make the goods conform to the contract;
- the defect in performance is so serious that immediate price reduction or immediate termination of the purchase agreement is justified; or - we have not undertaken to make the goods conform to the contract, or it is objectively evident from circumstances that within a reasonable timeframe or without causing significant inconvenience to the Buyer, we will not make the goods conform to the contract.
If the Buyer wishes to terminate the purchase agreement claiming defective performance, it is upon us to prove that the defect was insignificant.
Until proven otherwise, it shall be presumed that a defect discovered within one year from the time of delivery already existed at the time of delivery, unless this presumption is incompatible with the nature of the goods or the defect.
The Buyer may exercise their defect warranty right to terminate the purchase agreement by submitting a declaration of withdrawal addressed to our Company, expressing their decision to terminate.
If the Buyer terminates the purchase agreement in whole or for part of the goods provided under the agreement – the Buyer must send the affected goods back to us at our expense; and – our Company must immediately refund the purchase price paid for the affected goods once it has received the goods or proof of their return.
Within what deadline can the Buyer assert their defect warranty claim?
The Buyer is obliged to report the defect immediately after its discovery, but no later than two months from discovery. At the same time, we draw attention to the fact that after the two-year statute of limitations from the performance of the contract, they can no longer assert their defect warranty rights.
Against whom can the Buyer assert their warranty claim?
The Buyer can assert their warranty claim against Our Company.
What are the other conditions for asserting your warranty rights?
Within one year from performance, there are no other conditions for asserting the warranty claim beyond reporting the defect, provided the Buyer proves that the product or service was provided by Our Company. However, after one year from performance, the Buyer is required to prove that the defect was present at the time of delivery.
Product warranty
In which cases can the Buyer exercise their product warranty rights?
In case of a defect in a movable item (product), the Buyer may choose to enforce either their warranty rights or their product warranty claim.
What rights does the Buyer have based on their product warranty claim?
As a product warranty claim, the Buyer can only request repair or replacement of the defective product.
When is a product considered defective?
A product is defective if it does not meet the quality requirements applicable at the time of market release or if it lacks the features specified in the description provided by the manufacturer.
Within what timeframe can the Buyer assert their product warranty claim?
The Buyer can assert their product warranty claim within two years from the date the product was placed on the market by the manufacturer. After this period, their right expires.
Against whom and under what other conditions can the Buyer enforce their product warranty claim?
The warranty claim can only be enforced against the manufacturer or distributor of the movable item. When asserting a warranty claim for a product defect, the Buyer must provide proof.
Under what circumstances is the manufacturer (distributor) exempt from their warranty obligations?
The manufacturer (distributor) is only exempt from warranty obligations if they can prove that:
- the product was not manufactured or marketed in the course of their business activities, or
- the defect was not detectable at the time of market delivery based on scientific and technical knowledge, or
- the defect results from application of applicable law or mandatory official regulations.
It is sufficient for the manufacturer (distributor) to prove one reason for exemption.
Claims for defect warranty and product warranty cannot be simultaneously and concurrently asserted due to the same defect. However, if a product warranty claim is successfully enforced, the claim for accessory warranty concerning the replaced or repaired part must be asserted against the manufacturer.
Warranty
Under what circumstances can the Buyer exercise their warranty rights?
In case of faulty performance, our obligation to guarantee applies according to Government Decree No. 151/2003 (IX.22.) on mandatory warranty for certain durable consumer goods (hereinafter: warranty Government Decree). The scope of products subject to mandatory warranty is detailed in Annex 1 of Decree No. 10/2024 (VI.28.) IM on defining the scope of durable consumer goods subject to mandatory warranty.
What rights does the Buyer have, and within what deadline, under the warranty?
According to the Warranty Government Decree, the Buyer may request repair or replacement.
Under the Warranty Government Decree, if a consumer product fails again after three repairs during the warranty period, the Buyer does not claim a proportional refund of the purchase price, and does not wish to have the product repaired or replaced at the company's expense, we are obliged to replace the product within eight days. If replacement of the product is not possible, we are obliged to refund the purchase price indicated on the document presented by the Buyer—such as an invoice or receipt issued in accordance with the Law on Value-Added Tax—within eight days.
If the repair request is not fulfilled by the thirtieth day from the notification to the Buyer, — in the absence of any different arrangement — we are obliged to replace the product within eight days after the unsuccessful expiration of the thirty-day period. If replacement is not possible, we are obliged to refund the purchase price indicated on the document presented by the Buyer—such as an invoice or receipt issued in accordance with the Law on Value-Added Tax—within eight days after the unsuccessful expiration of the thirty-day repair deadline.
Warranty period:
a) Two years for sales prices reaching 10,000 HUF but not exceeding 250,000 HUF,
b) Three years for sales prices above 250,000 HUF
When are we exempt from the warranty obligation?
We are only exempt from the warranty obligation if we can prove that the defect arose after delivery. Please note that claims for defect liability and warranty, as well as product liability and warranty claims, cannot be enforced simultaneously for the same defect; otherwise, the Buyer is entitled to rights arising from the warranty independently of defect liability and product liability claims.
We inform our customers that our webshop does not sell products subject to the warranty regulation, therefore there is no mandatory warranty on items purchased from our online store.
Complaint handling
You can submit any complaints that may arise during your purchase at the following contact details: mailing address: 1055 Budapest, Nyugati tér 7., electronic contacts: admin@mandothelabel.com, phone number: +36 70 320 00 52
Our complaint handling service is always free of charge.
1. ) Verbal complaint
Your verbal complaint will be examined immediately and we will attempt to resolve it as soon as possible. If you disagree with the method of handling your complaint or if immediate resolution is not possible, regarding your complaint... we record a report, and we verify and approve its content with you. We will provide you with a copy of the recorded report. Upon receipt of the complaint, we will examine it and send you a reasoned response within 30 days regarding our position on the complaint. For complaints made over the phone, the conversation is recorded for quality assurance purposes and stored for the period specified by applicable Hungarian and European Union laws. You have the right to request the release of the audio recording from our Company, which we will provide within 30 days of receipt of such a request. Phone calls are identified based on the start time of the call. The report of the complaint contains the following data:
a) your name;
b) your address, registered office, or, if necessary, mailing address;
c) the place, date, and manner of submitting the complaint;
d) a detailed description of your complaint;
e) the item number or other identifying information of the product you purchased;
g) the name of the person recording the report and your signature (the latter is expected in the case of a verbally submitted complaint in person);
2.) Written Complaint
In the case of a written complaint, we will examine the issue upon receipt and send you a written response within 30 days of informing you of the investigation’s results. If requested, we will notify you of the investigation results electronically.
We investigate, reject, or resolve the complaint based on applicable legal requirements.
Our response letter will include the results of the full investigation, the measures taken to resolve the complaint, and in case of rejection, reasons for the rejection. Our communication is clear and understandable, using simple language and avoiding unnecessary legal jargon. We strive to provide substantive responses to all your complaints in our reply.
3.) Data management and complaint register
During complaint handling, we may request the following data from you:
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Your name
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Your address, registered office, or mailing address
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Your phone number
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Method of notification
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SKU or other identifier of the product or service related to the complaint
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Description and cause of the complaint
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Your claim related to the complaint
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Copies of documents in your possession necessary to substantiate the complaint
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Other data required for investigating or responding to the complaint
We handle the data submitted during complaint management in accordance with Act CXII of 2011 on Information Self-Determination and Freedom of Information.
Written complaints, including minutes of the complaint made during personal appearance, as well as responses to those, are archived for five years. After the retention period, the data carriers (documents) are disposed of.
We use personal data recorded in the complaint registry solely for the purpose of registering and handling the complaint cases.
4.) Right to Appeal
If your complaint is fully or partially rejected, or if the investigation period specified above expires without result, you may turn to the competent consumer protection authority in your place of residence (county government office, Budapest City Government Office in Budapest), a conciliation board, or the court.
A consumer is a natural person acting for purposes outside his or her trade or business, who purchases, orders, receives, uses, or avails of goods, or who is the recipient of commercial communication or offers related to the goods. In applying the rules regarding the conciliation board, a consumer also includes, beyond the above, any independent person acting for purposes outside their trade or economic activity, and any civil organization, religious legal entity, condominium, or housing cooperative that purchases, orders, receives, uses, or avails of goods, or is the recipient of commercial communication or offers related to the goods, according to a separate law. Within the internal market, measures against unjustified territorial restrictions based on the buyer’s nationality, residence, or place of establishment, as well as against other forms of discrimination, are governed not only by Regulation (EC) No 2006/2004 and Regulation (EU) 2017/2394 but also by the European Parliament and Council Regulation (EU) 2018/302 of 28 February 2018 [hereinafter: (EU) 2018/302], which also considers as consumers those entities classified as buyers according to the regulation.
The conciliation board—except when the consumer requests a personal hearing—holds the hearing in online form via an electronic device that ensures real-time audio and video transmission without personal presence (hereinafter: online hearing). The company is obliged to cooperate during the conciliation board proceedings, and within this framework, we are required to send our response within the deadline at the conciliation board's request. The company must ensure the participation of a person authorized to settle the case during the hearing. If the consumer requests a personal hearing, the company's authorized representative must attend the hearing to facilitate the settlement. Contact details of the respective territorial Conciliation Boards:
Budapest Conciliation Board
Headquarters: Budapest
Jurisdiction: Budapest
Contact:
Address: 1016 Budapest, Krisztina Boulevard 99, Ground Floor 111.
Mailing address: 1253 Budapest, P.O. Box 10.
Phone number: +36 1 488 2131
Email: bekelteto.testulet@bkik.hu
Website: bekeltet.bkik.hu
Baranya County Conciliation Board
Headquarters: Pécs
Jurisdiction: Baranya County, Somogy County, Tolna County
vármegye, Tolna vármegye
Contact:
Address: 7625 Pécs, Majorossy Street 36.
Phone number: +36 72 507 154
Email: info@baranyabekeltetes.hu
Website: baranyabekeltetes.hu
Borsod-Abaúj-Zemplén County Arbitration Board
Headquarters: Miskolc
Jurisdiction: Borsod-Abaúj-Zemplén County, Heves
county, Nógrád County
Contact:
Address: 3525 Miskolc, Szentpáli u. 1.
Phone number: 06-46-501-090
Email: bekeltetes@bokik.hu
Website: bekeltetes.borsodmegye.hu
Csongrád-Csanád County Arbitration Board
Headquarters: Szeged
Jurisdiction: Békés County, Bács-Kiskun County
county, Csongrád-Csanád County
Contact:
Address: 6721 Szeged, Párizsi krt. 8-12.
Phone number: 06-62-554-250/118
Email: bekelteto.testulet@cskik.hu
Website: bekeltetes-csongrad.hu
Fejér County Arbitration Board
Headquarters: Székesfehérvár
Jurisdiction: Fejér County, Komárom-Esztergom County
Veszprém County
Contact:
Address: 8000 Székesfehérvár, Hosszúsétatér 4-6.
Phone number: 06-22-510-310
Email: bekeltetes@fmkik.hu
Website: www.bekeltetesfejer.hu
Győr-Moson-Sopron County Arbitration Board
Headquarters: Győr
Jurisdiction: Győr-Moson-Sopron County,
Vas County, Zala County
Contact:
Address: 9021 Győr, Szent István út 10/a.
Phone number: 06-96-520-217
Email: bekeltetotestulet@gymskik.hu
Website: bekeltetesgyor.hu
Hajdú-Bihar County Arbitration Board
Headquarters: Debrecen
Jurisdiction: Jász-Nagykun-Szolnok County
Hajdú-Bihar County, Szabolcs-Szatmár-Bereg County
Contact:
Address: 4025 Debrecen, Vörösmarty Street 13-15
Phone number: 06-52-500-710
Email: bekelteto@hbkik.hu
Website: hbmbekeltetes.hu
Pest County Conciliation Board
Headquarters: Budapest
Jurisdiction area: Pest County
Contact:
Address: 1055 Budapest, Bálint Balassi Street 25, IV/2
Phone number: 06-1-792-7881
Email: pmbekelteto@pmkik.hu
Website: panaszrendezes.hu
You can find the list of consumer protection agencies here: https://fogyasztovedelem.kormany.hu/#/fogyasztovedelmi_hatosag
Court: Court with jurisdiction and competence over the case (http://www.birosag.hu)
Miscellaneous provisions
The Service Provider reserves the right to unilaterally amend these General Terms and Conditions at any time; amendments become effective upon publication on the website and do not affect previously concluded contracts.
The invalidity of certain provisions of the GTC does not affect the validity of the remaining provisions that are not invalidated.
In matters not regulated by these GTC, the provisions of Act V of 2013 on the Civil Code, Act CVIII of 2011 on Electronic Commerce Services and Certain Issues of Information Society Services, as well as Government Decree 45/2014 (II.26.) on the detailed rules of contracts between consumers and entrepreneurs shall apply.
The contract is considered to be concluded electronically, filed electronically, and accessible afterwards. All agreements made between the Service Provider and the Customer are in Hungarian.