Refund policy

Return Policy

Easy Returns

👉 14-day withdrawal right
If you change your mind, you can return your order within 14 days of receiving the package without providing a reason.

👉 Where should I send it?
📍 1055 Budapest, Nyugati tér 7.
You can return it in person or send it by mail/courier.

👉 Exchange Option
If you place a new order, you can indicate the exchange in the comment section. In this case, the return free of charge: when the courier delivers the new order, they will collect the item you wish to return.

👉 How much does it cost?
The cost of the return is borne by the customer, unless an exchange is requested.
We will refund the purchase price and shipping costs (for the standard shipping method) within 14 days after the product has been returned to us.

👉 In what condition?
Please return the item in its original condition (trying it on is naturally allowed, but using it is not).

👉 When can't you return it?

  • if the product cannot be returned for hygiene reasons (e.g., underwear, swimsuits, cosmetics),

  • if the product was specifically made for you upon your request.